Privacy Policy
At Luna Solis Sdn Bhd, your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website, place an order, contact us, or use our services.
By using our website, you agree to the collection and use of your information as described in this Privacy Policy.
Who We Are
This website, mysacosa.com, is operated by Luna Solis Sdn Bhd, a Malaysia-registered company offering authentic outlet finds sourced from trusted US retailers and delivered to customers in Malaysia and Singapore.
Information We Collect
We may collect personal information when you:
- Create an account on our website.
- Place an order or complete a transaction.
- Contact us by email, WhatsApp, social media, or other communication channels.
- Submit feedback, enquiries, or customer service requests.
- Join our Telegram, WhatsApp, mailing list, or promotional campaigns.
- Use our website, including through cookies or similar website technologies.
The information we collect may include:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order details
- Payment confirmation details
- Delivery and tracking information
- Communication history with us
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Arrange shipping and delivery
- Provide tracking information
- Contact you regarding your order
- Respond to enquiries or customer service requests
- Improve our website and shopping experience
- Send updates, promotions, or product announcements, where applicable
- Maintain business, accounting, and legal records
- Prevent fraud, misuse, or unauthorized transactions
Payment Information
Payments made through our website may be processed by third-party payment providers such as Billplz, 2C2P, banks, e-wallets, or other payment partners.
We do not store your full card details or online banking login information. Payment providers may collect and process your information according to their own privacy policies and security practices.
Shipping and Delivery Information
To fulfill your order, we may share necessary delivery details with courier companies, logistics partners, warehouse partners, or related service providers.
This may include your name, phone number, shipping address, order number, and tracking information.
How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.
Access to customer information is limited to those who need it to process orders, provide customer service, arrange delivery, or manage business operations.
Sharing of Information
We do not sell, trade, or rent your personal information to third parties.
We may share your information only when necessary with:
- Payment processors
- Courier and logistics providers
- Website hosting and technology service providers
- Accounting, compliance, or legal service providers
- Government or regulatory authorities, where required by law
Cookies and Website Data
Our website may use cookies or similar technologies to improve website performance, remember preferences, analyze traffic, and support shopping cart or checkout functions.
You may disable cookies in your browser settings, but some website features may not work properly.
Third-Party Websites
Our website may contain links to third-party websites such as courier tracking pages, payment gateways, social media platforms, or external service providers.
Once you leave our website, we are not responsible for the privacy practices, security, or content of third-party websites.
Data Retention
We keep personal information only for as long as necessary to fulfill orders, provide customer service, comply with legal or accounting requirements, and maintain business records.
Your Rights
You may contact us if you wish to:
- Update your personal information
- Request correction of inaccurate details
- Ask questions about how your information is used
- Request removal from promotional communication
Some information may need to be retained for legal, tax, accounting, fraud prevention, or order record purposes.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Luna Solis Sdn Bhd
Website: mysacosa.com
Email: [email protected]
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our website after updates are posted means you accept the revised Privacy Policy.