Who we are
Welcome to the Sacosa platform run by Luna Solis Sdn Bhd and its affiliates (individually and collectively, “Sacosa”, “we”, “us” or “our”). Sacosa takes its responsibilities under applicable privacy laws and regulations (“Privacy Laws”) seriously and is committed to respecting the privacy rights and concerns of all Users of our Sacosa website and mobile application (the “Platform”) (we refer to the Platform and the services we provide as described on our Platform collectively as the “Services”). Users refers to a user who registers for an account with us for use of the Services. We recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data. This Privacy Policy (“Privacy Policy” or “Policy”) is designed to assist you in understanding how we collect, use, disclose and/or process the personal data you have provided to us and/or we possess about you, whether now or in the future, as well as to assist you in making an informed decision before providing us with any of your personal data.
By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.
Information Collection
Collection of Information We may gather personal information about you in the following circumstances:
- When you register for our Services, utilize our Platform, or create an account with us.
- Interaction with us, including communication through telephone calls, letters, face-to-face meetings, social media platforms, and emails. This may involve the use of cookies when interacting with our website.
- Completion of transactions through our Services.
- Submission of feedback or complaints.
- Participation in contests by registering.
- Submission of your personal data to us for any purpose.
The above list is not exhaustive and provides examples of common instances where personal data may be collected. In some instances, you may share personal information of other individuals with us (such as family members, friends, or contacts). If you provide us with their personal data, you affirm that you have obtained their consent for the processing of their personal information in accordance with this policy.
How We Use Your Information
We collects and uses these information as part of continuing growth process in order to give you a more pleasurable, convenient and personalized shopping experience; and to help us identify and/or provide information, products that may be of interest to you. These information are utilized to support and enhance the use of the Services and features, including and/without limitation by fulfilling your order efficiently and smoothly; providing friendly customer service engagement; and otherwise supporting your overall use of the Service and its features.
How We Protect Your Information
We ensures that all information collected will be safely and securely stored. We protect your
personal information by restricting access to confidential information and maintaining technology products to prevent unauthorized computer access
Disclaimer regarding security and Third Party
We do not sell, share or trade customer’s personal information collected online with third parties. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
WE DO NOT GUARANTEE THE SECURITY OF PERSONAL DATA AND/OR OTHER INFORMATION THAT YOU PROVIDE ON THIRD PARTY SITES.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.